Baseline
A team manually handles 420 monthly alerts and spends 10-15 minutes enriching each ticket before assignment.
Synthetic Example
Sample implementation using synthetic data.
This is not a client case study. It shows how a bounded AOS pilot can define baseline, scope, workflow, acceptance criteria, and measured output without exposing customer data.
Scope
Five alert families, one RMM, one PSA, Teams approval prompts, and a human-owned fallback queue.
Workflow
Alerts are deduplicated, enriched with asset and policy context, routed by severity, and prepared for approval.
Measured output
The pilot measures duplicate reduction, enrichment completeness, exception rate, and engineer review time.